FAQs

Can I send an order as a gift?

Yes! When you check out you can choose to send the order to anyone in the United States! You can also include a gift note for free. Our packing slips do not include price details, so your recipient will never know what a great deal you got.

How much does shipping cost?

You pay only what our shipping company charges - we never charge extra handling fees! To simplify the shipping procedure, we do charge a flat fee despite purchasing amount and location.

What if my transaction has failed?

If you have paid by credit card or Debit credit and your transaction has failed, you may see a charge and a reversal. Your card has not actually been charged. It could take up to five business days to receive the reversal. We apologize for any inconvenience.

How long will it take to process my order?

90% of our orders are shipped within three business days. However, there are a few exceptions. If your order contains back-ordered items, special order, or limited availability, your whole order will be held until these items are ready to ship. If your order is flagged as a security risk, it will be held until we can verify the information in question. For full details on processing times, please check our full Shipping page.

Once my order ships, when will I receive it?

 For full details on processing times, please check our Shipping page. 

Do I get a tracking number for my order?

When your order is shipped from our warehouse, you will receive an e-mail confirming your order was shipped, and will be provided with one tracking number per box shipped.

My order didn't arrive! What should I do?

If there hasn't been an attempted delivery and more days have passed than what is shown in the Expected Shipping Times section above, please contact us right away. We will open an investigation with our delivery partners on your behalf. Our investigations take up to five business days for orders shipped to the United States address.

We cannot re-ship or refund your order during this waiting period as orders are usually found and delivered by USPS. If you cannot wait for the investigation to be completed, you will need to place a second order (paid in full). You may return the first order once it is received.

Found Orders: will be delivered to you immediately and the investigation will be closed. No further action is required.

Undeliverable Orders (Shipping, Labeling or Other Sender Error): Will be returned to the sender (us) and we will re-ship it to you at no cost.

Undeliverable Orders (Address, Postal Code or Other Customer Checkout Error): Will be returned to the sender (us) and we will re-ship your order on a case by case basis.

Orders Declared Lost or Stolen: On a case by case basis, we will either replace or refund your order at no additional cost to you.

Taxes & Brokerage

As required by The United States of America law, taxes will be applied to your total order (cost of goods plus all shipping and handling). This will be reflected in your order total at checkout. All applicable taxes will be charged based on the State your order is being shipped to.

Do you accept manufacturer or competitor coupons?

We're proud of our product quality and our low, low prices. At this time we do not accept competitor coupons or manufacturer coupons.